Cash Registers, Frequently Asked Questions

Frequently Asked Questions

Do you charge for support? NO WE DO NOT – Under no circumstances do we charge for support for the products that we sell. We do communicate via Email. Just send us your questions from the Contact Page on http://www.officeproductwarehouse.com. We will support products purchased from other companies for $40 per hour, prepaid by credit card.

Do you charge sales tax? We do charge 5.92% sales tax for all orders shipped within South Dakota. We must charge 6.5% if your order is shipped in Minnesota. We charge 5% to 7% if your order is shipped in Iowa, depending on the county it is delivered to. The sales tax amount will be calculated during the checkout process.

How do I program my Royal products? All of our products with a combination programming and operation manual, which will assist you with the programming and use of your product. If you do have programming or operation questions, we will assist you via email during our regular business hours. We will do programming for $40 per hour. Although we will do all that we can to assist you with the programming of your Royal product during regular business hours, it is ultimately your responsibility to program the equipment once you receive it. We suggest that you try to read the information in the book to get a good understanding of how the Royal product programs and operates.

What is the warranty of Royal Product? All Royal Products sold by Office Product Warehouse are new in the box and come with the full manufacturer warranty. Royal products include a 90 day labor and 1 year parts warranty. Please refer to our Warranty Information page for more information.

Can I return my product? You may return your product within 14 calendar days of receipt. Under NO circumstances will be allow returns outside of that time period. There will be a 25% restocking fee for all returns, with no exceptions. Please refer to our Return Policy page for more information.

Is ordering on your website safe? Our website is encrypted with SSL (Secure Socket Layer) technology to safeguard your credit card information throughout the order submission process. This ensures that your credit card information will not be read as it travels over the internet.

How do you ship your orders? You may select your shipping choice during the checkout process. The most common and economical shipping method is UPS ground. The rates are determined by the weight of your package.

Do you ship internationally? We do ship to Canada and Mexico, but under no circumstances will we ship to any other country outside the United States. No need to ask, we will not be able to change this policy. You as the customer are responsible for all shipping charges and any other fees that are associated with shipping out of the United States. You are responsible for any fees that may be in excess of the shipping charges that are discussed at the time of your order that are charged by the shipping company. Because you are responsible for all shipping cost, duties, and taxes, by ordering on Office Product Warehouse, you agree to allow us to charge your credit card for all such fees that are charged to us by UPS.

How much is shipping? We ship all our products by UPS unless otherwise requested. We offer Ground, 3rd Day, 2nd Day and Overnight shipping. We charge according to the current UPS rates. All rates will be calculated upon checkout. How long will it take for me to receive my order? In most cases, we stock the merchandise advertised on our website. In that case, you will receive your order within 3-7 business days, depending on your location within the United States. In some situations we may need to special order your equipment, which will prolong the shipping time. In this case, you should receive your equipment within 5-10 business days. If you request to have your cash register programmed, we will ship within 2 business days of your order. In this situation, you should receive your order within 5-10 business days.

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